Legal · Merchant Agreement
Version 2026-05-20 · effective on acceptance.
This Merchant Agreement (the “Agreement”) is between you (the salon owner who has signed up for an account, referred to as “you” or “Merchant”) and Waverson (“Waverson”, “we”, “us”). It governs your use of Waverson Payments — the payment processing service we provide through the Waverson platform, operated on top of Stripe, Inc.’s Connect infrastructure.
By clicking I Agree in the dashboard, or by continuing to accept payments through Waverson, you confirm that you have read, understood, and agreed to this Agreement.
Every payment a client makes for one of your services flows into your own Stripe-connected account, minus the platform fee described below. You are the merchant of record for every transaction. You are responsible for delivering the services your clients paid for, handling refunds, and providing customer service.
If a client disputes a charge (a “chargeback”), the disputed amount is debited from your Stripe balance by Stripe automatically. You are responsible for responding to the dispute and for any final loss that results from it. If you choose not to contest a dispute, or the cardholder wins, the amount stays debited.
Refunds you issue are debited from your Stripe balance. Waverson does not absorb the cost of refunds. If you refund an amount in excess of your current balance, Stripe will recover the shortfall from your linked bank account or from future payouts.
If your Stripe balance goes negative and the shortfall cannot be recovered from your linked bank account or from future payouts within a reasonable period, you owe the shortfall directly to Waverson. Waverson may invoice you for it and pursue collection through ordinary debt- recovery channels.
We charge a processing fee on every successful transaction. The fee covers Stripe’s standard card- processing cost plus the Waverson Payments platform fee. The fee shown to you in the dashboard is the combined figure (for example, 1.80% + $0.35 per transaction for domestic Australian cards as of the date of this Agreement). The fee may change from time to time; we will give you reasonable advance notice of any increase.
Each chargeback or formal payment dispute attracts a $15 AUD chargeback handling fee, charged by Waverson on top of any loss from the disputed payment itself. This fee covers Stripe’s per-dispute charge to Waverson plus our cost of administering the dispute. The fee applies whether you win or lose the dispute.
Where you owe Waverson chargeback fees, refunded fees, or any other amount under this Agreement, you authorise us to recover it by:
Amounts unpaid after the invoice due date attract interest at the Reserve Bank of Australia’s cash rate plus 4% per annum, calculated daily.
You will provide accurate, complete information about yourself and your business during onboarding and on request thereafter. Stripe is responsible for verifying that information (Know Your Customer / Know Your Business checks). You will respond promptly to any request from Stripe or Waverson for additional documentation.
You will not use Waverson Payments for any activity that Stripe’s Restricted Businesses list disallows, including but not limited to: adult content, weapons, unregulated gambling, scams, or anything illegal under Australian law. We reserve the right to suspend or terminate your account, and to withhold pending payouts, where we reasonably suspect breach of this clause.
You will comply with the Australian Privacy Act 1988 and the Australian Privacy Principles with respect to your clients’ personal information that flows through Waverson. Our handling of your data is described in our Privacy Policy.
You may stop using Waverson Payments at any time by contacting support. We may suspend or terminate your account, hold payouts, or cap transaction volume where:
On termination, any outstanding amounts owed under clause 2 remain payable.
To the maximum extent permitted by Australian law, Waverson is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of profit, or loss of goodwill, arising out of or in connection with this Agreement or your use of Waverson Payments. Waverson’s total aggregate liability for all claims arising in any 12-month period is capped at the platform fees you paid us in the immediately preceding 12 months.
Nothing in this clause limits any rights you have under the Australian Consumer Law that cannot be lawfully excluded.
We may update this Agreement from time to time. When we make material changes, we will notify you in the dashboard and require you to accept the new version before you can continue accepting payments. The version string at the top of this page identifies the current revision; the version you most recently accepted is recorded on your account.
This Agreement is governed by the laws of New South Wales, Australia. You and Waverson submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising under this Agreement.
Questions about this Agreement? Email hello@waverson.com.
© Waverson. This Agreement is provided in good faith and in plain language. It is not legal advice and is not a substitute for independent legal counsel where your circumstances require it.